carers but not caring.

Mum has a new morning "carer"( i use the title loosely ) Tracey has changed her hours to be able to take her children to school,and wouldnt be here til after 10.15,and thats plain too late.she will still however do the thursday mid-morning call back,so we will still see her. now Tracey dear,if you read this,because its not on the black journal but in the open so to speak,you had your faults,you were always in a rush,but you and mum got on so well.now,this new one is supposed to start at 8 until 8.30. she started monday with us,we have had her once before,and she frankly is NOT a carer,she arrives at 8.15,and is gone before 8.30.in fact today it was 8.18,and left at 8.27. 9minutes. NINE MINUTES.to give a 89 year old frail lady a wash,cream her back,put voltarol pain gel on her knees. she just stands the far side of mums bed and hands her the flannell. quick slap on with cream,through to me to sign and goes. she told me the first morning that Extra Hands,the company she "works"for does not give the girls any travel time. so she leaves Bale (a small village ,very bad roads)at 8,and has to be in Stiffkey at 8.(plainly impossible as i amaround 8 to 10 miles,from there). so she doesnt get here til 8.15.and we are getting 15 minutes of "care"instead of the 30 mum is supposed to have.she only puts 15 minutes down on the sheet i have in mums care plan. well,isn't THAT handy. i am giving her 2 weeks,and at the end of those 2 weeks i am emailing her firm, and sending copies to my social worker/assessor,AND my MP. tomorrow mum is supposed to have a shower.the care plan clearly says so. now,we are NOT going to ask her to shower mum,and will see if she does.i think i can safely make a bet she will not mention it to mum. this firm she works for,again loosely speaking,ALWAYS has adverts in the local Press,the free papers we get,various posters in shops.they cannot keep staff.if they do have good,decent,hard working,CARING staff,they work them to death by giving them more and more jobs,using staff to try and cover for staff who are ill,on holidays etc. THEY DO NOT HAVE RELIEF CARERS TO COVER. 1 lovely lady who used to come here went as "rapid response",her job was to be on call to cover for any unexpected problems,staff going off sick,etc. they got her doing so much she is now on extended sick leave. and this is a company who provides the majority of elderly and housebound peoples care needs.
Mum is lucky,she has me living with her,but how many lonely,confused,infirm elderly people are there in Norfolk,in East Anglia,in the UK in general,for who that morning carer is perhaps the only face he or she will see until some sullen,uncaring "carer" rushes in at lunch time,heats their food,and rushes off. chatting,laughing,CARING,is all part of the job.OR SHOULD BE.i was once told by the company that "their girls don't have time to chat,if the work is done its off to the next",my reply was,then they are NOT doing the job you are being paid a lot of money to provide.namely CARING.
Please remember it may be YOUR mother or father who needs care,it may be you.the care we provide for our elderly in this so called "caring"country is apalling. poorly paid,poorly trained staff,inept office "managers" all contribute to make care UNCARING. and i have had enough.As a MS sufferer there is always that chance I may need full time care one day,if i do i pray it will not be provided by the company that provides mums "care".take care all.